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Frequently Asked Questions

For full support, step-by-step guides to set-up, maintain and get value from your CBI Astute smart home automation device, visit our Astute Support Hub.

Astute Smart Controller (ASC)

Different roles for shared users

Answer

Can I set different roles for members I shared the device control with?

The App does offer different roles for home members, namely Administrator and Common Member.  To share device control, check out the YouTube video: How to share device control

 

The most common and easy method of sharing a home is as follows:

 

Step 1:  Click on "Me" at the bottom right when you are on HOME screen

Step2:  Click on "Home Management"

Step 3:  Select the HOME to be shared

Step 4:  Click on "Add Member"

Step 5:  Click on CBI Home App (left logo)

Step 5: Enter the user's name, address and then set the user as "Admin" or  "Common Member" and press "Save"

 

More information: Astute Range

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Will my Automations work when the internet is offline?

Answer

Only automations that are linked to each other, if the modem is switched on even though the internet connection is off.  Automations that are linked to global weather will not receive function triggers if the internet connection is off.

 

More information: Astute Range

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Multiple devices on one switch

Answer

Is there a way to switch multiple devices with one “button”?

Yes, simply set up a Group Switch, then add the Smart devices to the group. One button will then switch all devices at once and you can set timing events for the group.

 

Steps:

  1. Click on one of the devices
  2. Click on edit in the top right corner
  3. Under “Others” select “Create Group”
  4. Select all devices that must be in the group
  5. Press “Save”

More information: Astute Range

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Astute LED indications

Answer

Astute Smart LED Indications
What do the different coloured LED indications indicate?

Refer to the table attached for the meanings of the different combinations, but in simple terms, the RED indicates power and BLUE indicates Wi-Fi.

 

More information: Astute Range

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What does the weird pink/purple colour LED indicator mean?

Answer

Astute Smart LED Indications

The purple would indicate that the blue and red LED’s are on, therefore it indicates that a successful connection to the Wi-Fi has been established and power to the device is on.  Refer to the table for further LED indications.

 

More information: Astute Range

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Can my Astute Device work on 5GHz networks?

Answer

Astute Devices can only work on 2.4GHz networks.  Many newer routers have a dual output frequency of 2.4 GHz and 5 GHz.  If possible switch off the 5G transmission. Alternatively, ensure that your mobile device is on the 2.4 GHz frequency and then pair the Astute device on the same 2.4 Ghz frequency.

 

More information: Astute Range

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What are all the smart devices currently offered by CBI?

Answer

We currently have four devices in the Astute Smart Range:

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Pairing Astute Device

Answer

Confirm LED is rapidly blinking
How do I know if my device is in Pairing mode?

The led will blink rapidly, you are then in pairing mode.  Kindly also ensure that "confirm the indicator is blinking rapidly" is ticked before proceeding to the next step on the CBI Home App during the pairing process.  Refer to the attached.

 

More information: Astute Range

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Astute Smart Isolator (ASI)

Do the Astute Smart Devices work without internet connection?

Answer

No, Astute Smart Devices will not work properly without an internet connection.  The device stores all schedules in the cloud, so it needs the internet to set and run the schedules.  It can only be switched manually without internet connectivity.

More information: Astute Range

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Will the device switch on after load shedding?

Answer

The Astute Smart Device will automatically connect as soon an internet and Wi-Fi connection is established, but will not go back into an “ON” state until the start of the next "ON" schedule.  A smart automation can be set within the app to achieve a desired state after a power outage.

Alternatively, if available, use the return-to-state setting.  This handy feature allows you to set the state the device should be after a power failure. You can choose one of three options:

  1. Return to the state the device was in before the power failure
  2. Always switch on after a power failure
  3. Always switch off after a power failure

More information: Astute Range

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My device stopped responding?

Answer

Firstly check the internet connection of the mobile phone and router.  Try rebooting the ASC by pressing the Reboot Button for 1 second (small round one, below the Power Button), then try again after a few seconds.  For the ASI / ASP switch the Isolation Switch OFF, wait for 1 second and switch it ON again to reboot.

If the device is still unresponsive, remove from it from the App and re-pair the device.

More information: Astute Range

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My Internet is down, how do I switch the device?

Answer

You can manually operate the Astute Device by pressing the Power Button (large square button) to switch it.  A red flashing light will indicate that the device is manually switched "ON".  The blue light will be off due to not having an internet connection.

More information: Astute Range

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What does a solid red light indicate?

Answer

This means the unit is powered on, but is not paired to a smartphone or tablet and is not connected to the internet.

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Why is my device only switching ON once?

Answer

Ensure when setting up the schedule that you select all the days of the week you would like to have device operate.  If "repeat" is not set in the timer schedule screen, the action is only performed once.

More information: Astute Range

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What is the maximum range for the device?

Answer

A typical Wi-Fi connection needs to be within 20 meters of the Wi-Fi router.  Thick walls and other obstacles might affect the range.  

More information:  Astute Range

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Can I add other devices to the CBI Home App?

Answer

You can add many CBI Astute devices.  The CBI Home App is also compatible with Smart Life or Tuya Smart Devices.

More information: Astute Range

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My Astute Smart Device says Offline?

Answer

Check the internet and Wi-Fi connection. It can also be due to a power interruption or load shedding.

 

More information: Astute Range

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How many circuits can I connect to the ASC?

Answer

Astute Devices only have 1 switching channel, it can, however, connect multiple appliances, but will only switch as 1 unit.  If for example a geyser and pool pump are connected to the same ASC, both will switch ON and OFF simultaneously. The CBI Home App can service multiple Astute devices.  If you wish to control multiple devices independently, install multiple Astute Devices.

More information: Astute Range

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What is the warranty on Astute Smart Devices?

Answer

12 Months

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Does my smartphone have to be on the same Wi-Fi connection as device to pair?

Answer

Yes, the same Wi-Fi connection is required to pair.  All Wi-Fi extenders should be unplugged during the pairing process. After pairing is complete, the smartphone can use any internet connection (3G, LTE, Wi-Fi) to operate the app functions.

More information: Astute Range

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