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Frequently Asked Questions

For full support, step-by-step guides to set-up, maintain and get value from your CBI Astute smart home automation device, visit our Astute Support Hub.

Astute Smart Controller (ASC)

How to pair an Astute Smart Device with a Mikrotik router

Answer

  1. Log into your Mikrotik router if you have the “admin” user and password credentials, otherwise ask Vox Telecom support to login
  2. Go to the “Webfig” option
  3. Click on the “IP” arrow to extend the menu and click “DHCP Server”
  4. Inside the “DHCP Server” menu, click on the “Networks” option and double click on the “IP address” field
  5. Click on the arrow next to “DNS Servers” and change the address “0.0.0.0” to “8.8.8.8”, click “OK” to save the change
  6. The DNS entry should now appear under “DNS Servers”
     

PLEASE RECONNECT YOUR PHONE TO THE WIFI TO RECEIVE THE NEW DNS SETTING!

You can now logout from the router and attempt the registration/pairing of the ASC / ASI

More information: Astute Range

Download: 

PDF icon Router Issue Assistance Manual
PDF icon ASC Mikrotik - How To...

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I got a new Wi-Fi router. How do I reconnect my devices?

Answer

You have two options.  You can repeat the pairing procedure for each device (download the instruction leaflet) and set schedules and smart automations again.  It is easy but time-consuming for many Wi-Fi devices.  Or, set the new router to have the exact same SSID (Wi-Fi name) and password as your previous router.  The latter requires some knowledge of your router settings but will allow all your existing Wi-Fi devices to seamlessly transfer to the new router.

More information: Astute Range

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Astute Timing Schedules

Answer

CBI Cloud Explained
If I lost internet connection, would my device still switch “On” and “Off” according to the schedules I have set?

Yes. All programs and settings are saved in the cloud. The Astute device will sync once the internet returns and everything will return to normal.  Check out this link:  Astute Cloud Explained

 

More information: Astute Range

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Does my smartphone have to be on the same Wi-Fi connection as device to pair?

Answer

Yes, the same Wi-Fi connection is required to pair.  All Wi-Fi extenders should be unplugged during the pairing process. After pairing is complete, the smartphone can use any internet connection (3G, LTE, Wi-Fi) to operate the app functions.

More information: Astute Range

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Can the ASC be sealed?

Answer

Yes, it can, the ASC has an eyelet to add a seal.

More information: Astute Range

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Different roles for shared users

Answer

Can I set different roles for members I shared the device control with?

The App does offer different roles for home members, namely Administrator and Common Member.  To share device control, check out the YouTube video: How to share device control

 

The most common and easy method of sharing a home is as follows:

 

Step 1:  Click on "Me" at the bottom right when you are on HOME screen

Step2:  Click on "Home Management"

Step 3:  Select the HOME to be shared

Step 4:  Click on "Add Member"

Step 5:  Click on CBI Home App (left logo)

Step 5: Enter the user's name, address and then set the user as "Admin" or  "Common Member" and press "Save"

 

More information: Astute Range

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Can I use the ASC for a DC application?

Answer

No, the ASC is for AC loads only.

More information: Astute Range

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What is the warranty on Astute Smart Devices?

Answer

12 Months

More information: Astute Range

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Will my Automations work when the internet is offline?

Answer

Only automations that are linked to each other, if the modem is switched on even though the internet connection is off.  Automations that are linked to global weather will not receive function triggers if the internet connection is off.

 

More information: Astute Range

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Can the lid colour on the ASC be changed from green to another colour?

Answer

No, the green cover is for our Astute Smart Range of products.

More information: Astute Range

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Can the ASC be mounted in a DIN rail board?

Answer

Yes, it can. Simply remove the black escutcheon adaptor (see instruction leaflet) to fit a 45 mm panel.

More information: Astute Range

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Multiple devices on one switch

Answer

Is there a way to switch multiple devices with one “button”?

Yes, simply set up a Group Switch, then add the Smart devices to the group. One button will then switch all devices at once and you can set timing events for the group.

 

Steps:

  1. Click on one of the devices
  2. Click on edit in the top right corner
  3. Under “Others” select “Create Group”
  4. Select all devices that must be in the group
  5. Press “Save”

More information: Astute Range

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How many circuits can I connect to the ASC?

Answer

Astute Devices only have 1 switching channel, it can, however, connect multiple appliances, but will only switch as 1 unit.  If for example a geyser and pool pump are connected to the same ASC, both will switch ON and OFF simultaneously. The CBI Home App can service multiple Astute devices.  If you wish to control multiple devices independently, install multiple Astute Devices.

More information: Astute Range

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My Astute Smart Device says Offline?

Answer

Check the internet and Wi-Fi connection. It can also be due to a power interruption or load shedding.

 

More information: Astute Range

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Astute LED indications

Answer

Astute Smart LED Indications
What do the different coloured LED indications indicate?

Refer to the table attached for the meanings of the different combinations, but in simple terms, the RED indicates power and BLUE indicates Wi-Fi.

 

More information: Astute Range

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Can I add other devices to the CBI Home App?

Answer

You can add many CBI Astute devices.  The CBI Home App is also compatible with Smart Life or Tuya Smart Devices.

More information: Astute Range

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What does the weird pink/purple colour LED indicator mean?

Answer

Astute Smart LED Indications

The purple would indicate that the blue and red LED’s are on, therefore it indicates that a successful connection to the Wi-Fi has been established and power to the device is on.  Refer to the table for further LED indications.

 

More information: Astute Range

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What is the maximum range for the device?

Answer

A typical Wi-Fi connection needs to be within 20 meters of the Wi-Fi router.  Thick walls and other obstacles might affect the range.  

More information:  Astute Range

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What are all the smart devices currently offered by CBI?

Answer

We currently have four devices in the Astute Smart Range:

More information: Astute Range

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Can my Astute Device work on 5GHz networks?

Answer

Astute Devices can only work on 2.4GHz networks.  Many newer routers have a dual output frequency of 2.4 GHz and 5 GHz.  If possible switch off the 5G transmission. Alternatively, ensure that your mobile device is on the 2.4 GHz frequency and then pair the Astute device on the same 2.4 Ghz frequency.

 

More information: Astute Range

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